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  • gerardoberger 2:45 am on December 22, 1988 Permalink | Reply
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    CONNECTING STAFF SEAMLESSLY AT SOUTH FLORIDA’S PREMIER RESORT 

    For a long time people have been telling me that relations, love and happiness are the important things in life…At present I realise that I can take or leave all that so long as We have this 2 way radio holster in the world.

    2 way radio voipLauded for its stunning oceanside location, impeccable service and sophisticated Mediterranean villa-style architecture, Acqualina® Resort & Spa on the Beach is one of the premier luxury destinations on Florida’s Riviera coast. Guests expect a flawless five-star experience at Miami Beach’s only AAA rated Five Diamond resort and Acqualina sparkles, year after year.

    Service at this jewel on the Atlantic is legendary and a legion of staff attends to guests with immediacy and discretion. As industry accolades grew, Acqualina looked inward to see how it could enhance its award-winning service and improve productivity throughout the resort.

    The Challenge

    IMPROVE THE WAY STAFF COMMUNICATE AND COLLABORATE

    Interacting across four and a half acres, from intercoastal suites to residential mansions, the staff at Acqualina Resort & Spa on the Beach depend on clear, reliable, digital communications to support their activities and help them respond seamlessly to guests.

    “Radio communication at our resort is critical,” explains Juan Velez, Acqualina’s IT Director. “We need all our employees to be informed what happens, all through the resort. Our resort is divided into four main departments – engineering, security, housekeeping and the front desk. They all use two-way radios for internal as well as interdepartmental communication.”

    In the past, Acqualina’s different departments used the same radio with the same features to communicate and collaborate. This one-size-fits-all approach wasn’t ideal for the individualized and nuanced nature of their tasks. Maintenance’s duties, for example, were distinctly different from management’s. While an engineer would want the audio on his radio to automatically adjust as he walked from a quiet corridor to a noisy boiler room or read work order tickets without scrolling through screen after screen, resort managers sought a more stylish device to complement their professional attire. And security personnel and the front desk required a portable so discreet, it was virtually invisible to guests.

    No matter the device, the department or the staff member using it, Acqualina wanted to make sure all their different radios worked seamlessly together.

    MOTOTRBO DELIVERS THE

    RIGHT DEVICE FOR THE RIGHT USER

    MOTOTRBO’s expanded portfolio offers the ideal solution for Acqualina’s different people and diverse needs. Rather than relying on a single device for multiple departments, MOTOTRBO provides the breadth and depth of two-way digital radios with industry-exclusive features. Only MOTOTRBO puts the right device into the hands of the right user.

    Acqualina’s management is excited by the way MOTOTRBO radios work seamlessly together – from the feature-rich XPR™ 7550 to the ultra-thin SL 7550. “When I first saw the MOTOTRBO SL Series, I thought it was a cell phone,” says Velez. “It fits absolutely well with all our uniforms. It looks professional when it’s in sight, and it can be discreetly concealed.”

    Security Officer Max Jenue-Gens believes the innovative features on the new MOTOTRBO portables, such as Intelligent Audio which automatically adjusts the volume based on background noise, increase his department’s efficiency.

    “One of my favorite features is Intelligent Audio because we don’t have to keep on readjusting the volume on the radio,” Jenue-Gens says. “It helps us not deviate from the matter at hand by reaching to try to adjust the volume.”

    ENHANCED DATA IMPROVES

    THE HANDS-ON EXPERIENCE

    Acqualina’s Director of IT appreciates how MOTOTRBO’s enhanced data applications make workflow more efficient and personnel more productive. “The new color screen is a big improvement because we use this radio to receive HotSOS¹ tickets. We used to have a monochromatic screen with only one line. Now we

    can read the entire message at one glance. This is helping us to improve our operations and become more efficient,” as Velez points out the large screen with five lines of text.

    Maintenance Engineer Alberto Ruiz agrees. “It’s a lot easier to look at the LCD screen and look at the call and go to the room as soon as possible without interrupting anybody. Because of the LCD screen, you’re able to see a lot of calls a lot clearly. You’re able to get on

    to the HotSOS ticket really quickly and close out the call and leave a memo on there as well. So it’s really convenient.”

    INNOVATIVE FEATURES KEEP STAFF FOCUSED

    MOTOTRBO’s industry-exclusive features are a first for a two-way radio, and Juan Velez underscores their importance in helping different departments perform

    their duties and remain unobtrusive to guests. “We find the vibrate alert very useful. All our employees can use it while they’re in the public areas, or the directors and managers can use it while they’re in meetings or areas they don’t want to be alerted with a regular beep from a regular Walkie Talkie. The SL Series handles that really well.”

    The photosensor on MOTOTRBO, which automatically adjusts the screen brightnes to ambient light, is a boon for staff who work in and out of the bright Florida sunshine. “It’s incredibly helpful when my team is moving between low light areas and high light areas,” says Velez. “The radio adjusts itself to display the buttons on all the layouts. And with night mode, you can actually switch the colors on your display so it shows a crisper image.”

    CLEAR INFORMATION AND LESS CHATTER

    As Juan Velez sees it, enhanced data applications are driving greater efficiency throughout the resort. Communication is clearly transmitted and voice traffic is significantly reduced. “With the new data communications, we’re using less voice, meaning our channels are more free of voice and chatter. All our employees are more focused on the job and they are able to perform a lot better and faster.”

    Not only are more jobs completed each day without back-and-forth conversations, but MOTOTRBO eliminates confusion. “The work order tickets provide precise instructions on what needs to be done. There is no room for misunderstanding.”

    FASTER RESPONSE

    AND GREATER PRODUCTIVITY

    “We use HotSOS to send messages to all our employees. Normally, the message takes one to two minutes to reach us,” describes Velez, versus the immediacy with which MOTOTRBO delivers the same application. “It’s a lot faster than we normally get even using cell phones. We get the messages faster and with this new screen, it’s a lot easier to read all the communications.”

    What’s more, he points out, “We have noticed an increase in productivity because the messages reach our users faster and they are able to reach the guest request a lot faster than before.”

    “With the data communications, we’re reducing the voice chatter and able to send one message without having to talk for two minutes. This has improved our communications tremendously. Especially when you have 120 orders each day.”

    Juan Velez

    Director of IT, Acqualina Resort & Spa

    FLAWLESS FIVE-STAR SERVICE

    From the front desk to the back office, MOTOTRBO is fortifying Acqualina’s ability to deliver an exceptional experience to every guest. “It’s about providing great customer service and making sure our guests feel safe,” says Max Jenue-Gens, Security Officer. “The bottom line for this radio and how it helps me do my job in a great way is clear communication. And for security that’s very important. We’re able to distinctively hear what is being transmitted loudly and clearly.”

    “It means a lot that we have a radio that can provide that service because at the end of the day, I want

    to be satisfied knowing I’ve given our guests and residents a five star Five Diamond service. And the new MOTOTRBO radio helps us accomplish that.”

     
  • gerardoberger 12:01 pm on December 20, 1988 Permalink | Reply
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    Stadium Management with Kenwood Nexedge 2 Way Radio 

    walkie talkie buildingThe basis of this post is to make you consider what in life is important and what does getting the new zam communicator device really represent to us

    With tens of thousands of people attending individual stadium events for sport and entertainment, the challenges facing management, safety offices and emergency services are both large in scale and complex.

    Reducing the risks of accidents, petty crime, anti-social behaviour, public disorder and even acts of terrorism while managing the efficient flow of spectators, participants, VIPs, vehicles, goods and services at multiple entry and exit points, especially in the event of a major incident, is a major logistical feat.

    In most cases the burden of responsibility to ensure compliance with legislation, best practice and the safety and security of the stadium and those within it falls upon the Stadium Safety Officer. One of the most powerful assets at their disposal in implementating a stadiums safety and security strategy during events is the ability for all cross functional teams to communicate with each other, their counterparts and the emergency services instantly, reliably and effectively anywhere on site.

    While Kenwood analogue licensed and license-free PMR446 radios have already been proven in service at stadia and events around the world for many years, more and more facilities are upgrading to Kenwoods NEXEDGE trunked Digital Two-Way radio solutions to provide clear and reliable multi-user voice and data communications and the flexibility to design a scalable digital radio communications network to suit their range and capacity requirements. NEXEDGE digital radios additionally feature Analogue/Digital Mixed Mode, which allows them to communicate automatically with any existing analogue radios, whatever the make, to provide a straightforward and economical migration path from analogue to the benefits of advanced digital two way radio communications.

    All NEXEDGE hand portable walkie talkies additionally conform to MIL-STD-810 C/D/E/F/G for ruggedness and durability and are IP54/55 Water & Dust Intrusion rated, making them ideal for operation in open or harsh environments.

     
  • gerardoberger 12:46 am on December 14, 1988 Permalink | Reply
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    Rogue jumbos radio collared for tracking 

    2 way radio kmartSo to continue my run of posts on this blog, I have decided to share one of my favorite content pieces this week. I used to be tentative to add it to the blog as I really didn’t want to offend the original writer, but I trust he/she is happy that I loved reading their article and planned to share it with my readers.

    COIMBATORE: Each blue dot on the screen recorded on the satellite-imposed image of the terrain on an hourly basis indicates the presence of the 25-year-old Makhna elephant presently roaming the Siruvani range in Mannarkkad forest division.

    The GPS enabled radio collar fitted on the animal has been timed to send out signals every hour since the animal has a reputation of being a habitual crop raider and troublemaker. Additional details including longitude, latitude, altitude, temperature and the speed of movement of the animal will also be available to the officials. Experts from World Wildlife Fund (WWF) India in coordination with forest department officials have been engaged in tagging elephants to closely observe their behavioural patterns.

    “So far, we have radio collared three elephants, two tuskers and the Makhna elephant to observe their movement patterns. These elephants were found regularly entering human habitation and so were tagged both for research and also for minimising human-animal conflict situations,” said N Mohanraj, policy advisor and wild life expert from WWF India.

    The collar fitted with the signal transmitter beams the signals to the satellite which is received and then beamed back to the ground stations. These signals will be decoded and simplified to be broadcast to dedicated web servers. These web servers upload the information onto the web portal from where it could be accessed using specific username and password.

    “The collar has GPS transmitter that will emit these signals. Generally we decide on the length of the strap depending on the age of the animal since we have to ensure that the animal does not feel any discomfort if its neck size increases with age. However, if the collar is too loose then it might even fall off the animal,” Mohanraj added

    According to sources, discussions are on to 2 Way Radio collar six more elephants in the southern states, from the Nilgiri Biospehere in the coming months. It is also learnt that one or more of these animals could be matriarch female elephants and not just crop raiders so that the researchers would be able to understand the behaviour and movement pattern of an entire elephant herd.

    The radio collar battery is expected to last for about two years and experts claimed that battery life could be extended by increasing the time interval of signal transmission. Generally, only elephants that are known to create damage to human life and property are tagged at close intervals as the main objective of tagging them is to send warning alerts.

    But the GPS radio collaring exercise had gone sour in Coimbatore region after a male tusker that was tranquilised and tagged with the collar along with the female elephant died due to alleged human error during the operation resulting in a huge uproar from environmental activists.

    The radio collaring project was temporarily shelved in the region after the incident in Tamil Nadu region. A female elephant was also radio collared here in Boluvampatty forest range in 2011, but the collar went missing from the animal within 10 months putting the forest department officials in a tight spot. Each GPS enabled radio collar is expected to cost more than RS 2.5 lakh.

    “It is a trial and error method but all precautions are being taken while carrying out the process especially in selecting the terrain and also the dose of sedatives to be administered,” said Dr Jacob V Cheeran, a wild life expert.

    According to experts, big animals like elephants should never be darted with tranquilizer in terrain which is uneven with steep slopes and gorges or with water bodies in the vicinity.

    The animal may panic when hit with the dart and could suffer a fatal fall as the sedatives begin to work. The radio collared tusker here in Coimbatore was found dead in such a gorge a couple of hours after the tagging exercise.
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    Each blue dot on the screen recorded on the satellite-imposed image of the terrain on an hourly basis indicates the presence of the 25-year-old Makhna elephant presently roaming the Siruvani range in Mannarkkad forest division.

     
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